If you are unable to attend your online appointment, you can cancel or reschedule your appointment from different locations:

If you have booked online appointment yourself:

• Visit your DoktorsCalendar account: You can check, cancel and reschedule your visits directly on this page.
• Confirmation message: After booking, you will be sent an automated message with the details of your appointment. You can cancel your appointment through the link in this message. These messages are sent to you as SMS, Whatsapp or e-mail.

              If the doctor/specialist has made a booking for you:

• Confirmation message: After booking, you will be sent an automated message with the details of your appointment. You can cancel your appointment through the link in this message. These messages are sent to you as SMS, Whatsapp or e-mail.

Important note: Before cancelling, we recommend that you find and review the cancellation and refund policy in the confirmation message sent to you.